Help center
WaykMe Support
Answers to common questions, and a real person at hello@foundrylabsusa.com when you need one.
Frequently asked questions
My alarm didn't ring
- Check that your alarm volume is turned up.
- Check Do Not Disturb / Focus settings.
- On Android, allow "Alarms & reminders" and full-screen notifications for WaykMe.
- Disable battery optimization for WaykMe.
- Don't force-stop the app.
- A powered-off phone can't ring.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions → WaykMe.
Android: Google Play → profile → Payments & subscriptions → Subscriptions → WaykMe.
Deleting the app or your account does not cancel a subscription.
How do I restore purchases?
Sign in with the same store account and tap Restore Purchases on the upgrade screen.
How do I get a refund?
Purchases are handled by Apple or Google, so refunds are requested through them. For Apple, visit reportaproblem.apple.com. For Google Play, see Google Play's refund help page.
I can't stop the alarm / a mission isn't working
Use Emergency dismiss: long press, then confirm. It works offline; it just doesn't count toward your streak.
How do I delete my account and data?
See Delete your WaykMe account for both in-app and email options.
Is my camera used to record me?
No. The camera is only used when you scan a QR code or barcode. Scans are processed on your device, and only a non-reversible fingerprint of a registered code is stored.